1. Refund, if applicable shall be request by User/Resident’s to CCA-2 Management Office with completed supporting documents submission as per required in Clause 2 for processing.


2. Required supporting document(s) for refund process application are as follow
   
   
   
   1. Original Payment Receipt generated at the time of making payment
   
   
   2. Valid NRIC Copy of Parcel Owner/Requestor
   
   
   3. Valid Bank Account No.
   
   
   4. Valid Concern Letter (for refund purpose) from Parcel Owner/Requestor
   
   
   5. Valid E-Payment Registration/Amendment Form
   
   
3. Refund inquiry will be process/made in line with Management Corporation’s- CCA 2 Anti-Money Laundering Policy and/or Rules and Regulations
   
   
   
   1. Service charges
   
   
   2. Water charges
   
   
   3. Interest charges
   
   
   4. Insurance
   
   
   5. Quit Rent


4. Any refund inquiry shall ONLY be performed once the completed required documents received by the CCA-2 Management Office. The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by Management Corporation’s-CCA 2 through Online Transfer/Cheque to Parcel Owner/Requestor and confirmation sent to the email address given in the E-Payment Registration/Amendment Form, within a period of 30 working days in receipt of such claim.


5. Parcel Owner/Requestor receipt of the refund will depend on the period of time their financial institution takes to finalise the refund. Management Corporation shall not be liable with respect to any loss, cost or expense(s) that may incur as a result of any delay in their financial institution processing to the said refund.

<End of Refund Policies>